Background
By early November 2024, several client sites were experiencing high latency, delayed service access, and data transfer bottlenecks. These issues reduced productivity and created frustration for end-users, impacting overall satisfaction with the network infrastructure.
Challenges
- High latency during peak hours
- Sluggish access to critical services
- Frequent bottlenecks slowing down file transfers and cloud applications
These pain points highlighted the need for a strategic optimization to enhance performance and reliability.
Implementation
On November 6, 2024, a targeted optimization project was launched with the goal of reducing latency and improving client experience. Key actions included:
- Routing improvements to optimize data paths
- Bandwidth allocation adjustments to ensure fair and efficient usage
- Protocol fine-tuning to better handle traffic flows
- Real-time monitoring using UISP by Ubiquiti Networks and The Dude by Mikrotik
Results
- 🚀 Faster service access — noticeable reduction in latency
- 📈 Increase in network traffic — clients engaged more with services due to smoother performance
- ✅ Zero transmission errors — monitoring confirmed no retransmissions or packet loss
- 🔒 Enhanced reliability — both primary client sites saw consistent throughput improvements
Example Metrics
- Client 1: Significant boost in throughput and traffic post-optimization
- Client 2: Similar gains, with stable RX/TX performance and no data loss
Business Impact
- Clinics accessed patient data faster and more reliably
- Pharmacies achieved smoother VoIP communication with zero dropped calls
- SMEs benefited from improved stability, boosting daily productivity
Key Lessons Learned
- Proactive monitoring is essential for catching latency issues early.
- Small, strategic adjustments in routing and QoS can deliver major performance gains.
- Data validation (through RX/TX monitoring) ensures improvements are real, not perceived.
- Continuous tuning is more effective than one-time fixes — networks must evolve with usage.
Conclusion
This project highlights the value of continuous improvement in network management. By acting proactively and making strategic adjustments, we achieved measurable gains in speed, reliability, and client satisfaction.